FAQs
Welcome to our FAQ page!
Find answers to common questions about our services and policies. If you can’t find what you’re looking for, our support team is here to help. Let’s get started
Getting Started & Eligibility
Individuals registered under the Division of Developmental Disabilities (DDD) in New Jersey.
FCCS accepts out-of-pocket payments for individuals who are not yet registered under DDD. Individuals can also be placed on the waiting list while their DDD registration is completed.
No. FCCS provides services and support to adults 21 years of age and older who are registered under DDD. Our programs are designed to meet the needs of individuals in this age group, so that services, activities and resources all support adult independence, personal development and overall well-being.
The New Jersey Comprehensive Assessment Tool (NJ CAT) is an assessment used by the Division of Developmental Disabilities to evaluate an individual's support needs. The results of the NJ CAT help determine an individual's DDD tier and funding budget.
Yes. To receive services through New Jersey's Division of Developmental Disabilities (DDD), individuals must generally be enrolled in Medicaid and meet DDD eligibility requirements. Having private insurance does not prevent someone from receiving DDD services — in many cases, individuals have both Medicaid and private insurance coverage.
At FCCS, we offer a comprehensive range of services and support tailored to meet the diverse needs of our community. Our offerings include but are not limited to
- Day Services: a day program, supported employment, community-based support, and respite retreats... more about Day Services
- Recreation Services: artistic expression and musical creativity through Expression of Art and Expression of Music, plus our active Youths in Motion initiative... more about Recreation Services
- Clinical Services: Positive Behavior Support and ABA Therapy, Occupational Therapy, and our Health Maintenance & Coordination Program... more about Clinical Services
- Outreach Initiatives: meaningful outreach through Grace's Way and Victoria's Project... more about our Outreach Initiatives
- Living Out Loud: tailored activities for individual growth, promoting self-sufficiency and development at each member's own pace. more about Living Out Loud
You can start the process by contacting our Intake team at intake@fourcorners.services. They will give you all the information you need and guide you through the onboarding process. Referrals are greatly appreciated — simply pass our contact details on to the person you are referring, or give us their contact details and we will reach out to them.
Enrollment & Placement
Once you contact the Intake team, a meet and greet will be scheduled at whichever of our program locations is nearest to you, or at your preferred location.
Yes. We maintain a waiting list for prospective members as needed.
Yes, you can request a tour of our programs before enrolling. We also hold Open House events periodically.
Our Intake team will provide the full list of documents required for enrollment on request.
We complete the enrollment process as quickly as possible.
Yes. We offer a free trial day, so prospective members can experience the program for a day before they are fully registered.
Funding & Insurance
For individuals who are registered with DDD and enrolled in Medicaid, there is no out-of-pocket cost to the family — services are paid for through the individual's DDD budget. Families of individuals who are not yet registered with DDD may pay out of pocket while registration is completed.
The Division of Developmental Disabilities (DDD) uses a tiering system to determine the level of support an individual may need. After completing the NJ CAT assessment, individuals are assigned a tier based on their support requirements. Each tier is associated with an Individual Budget, which is the amount of funding available through DDD services.
The Supports Program (SP) helps individuals who live with family, with caregivers, or independently, by providing community-based services and supports. The Community Care Program (CCP) is for individuals who need a higher level of support, and includes residential services such as group homes and supervised living arrangements. Eligibility for either program is determined by DDD based on an individual's needs.
Most of what FCCS provides is paid for through your DDD-approved budget — commonly Day Habilitation, Community Inclusion, Community-Based Supports, Supported Employment, Respite, Positive Behavior Support, and our clinical therapies. Exactly which of these your budget covers depends on your assigned tier and on what is written into the Individualized Service Plan (ISP), so the surest answer for your own family comes from your Support Coordinator. Our Intake team is also happy to go through it with you at intake@fourcorners.services.
A DDD budget pays for the approved services in the Individualized Service Plan — it is not a general living allowance. It does not cover rent, food, clothing or personal spending money, and it does not cover medical treatment that is billed to Medicaid or to private insurance. It also will not pay for a service that is not written into the ISP. If there is something you would like added, your Support Coordinator can begin that conversation, and we are glad to help you think through what to ask for.
We adjust the service plan to fit a member's changing needs, and any change is discussed with the family and the Support Coordinator.
Safety & Oversight
You can rest assured that members are treated with respect and care, in a safe environment.
Our team brings a decade of experience in human health services and a deep commitment to working with individuals with disabilities. Our staff bring expertise and knowledge that provide a strong foundation for exceptional care and support in this specialized area.
We maintain a staff-to-member ratio that ensures every member is adequately supported.
We have trained personnel on site to manage members' medical needs. Emergency contacts are collected during onboarding, and those contacts are informed immediately when an emergency arises.
Our communications team is on standby to attend to any concern you may have.
All member information is protected in strict compliance with HIPAA. Safeguarding the privacy and confidentiality of the individuals who come to us is paramount: we use secure data management systems, restricted access protocols, and regular staff training on privacy policy, and we adhere to legal and ethical standards so that sensitive information stays confidential.
Our facilities are fully accessible, with ramps and handrails. Transportation is provided through a DDD-approved transport service provider.
Daily Life & Programming
A typical day begins with activities that help members engage and build meaningful skills, in a fun and safe environment.
Yes. Through our Community Inclusion service, members take part in meaningful activities in the community — picnics, bowling, trips to the movies and volunteer work, among others.
Transportation is provided by La Necar Logistics — DDD approved, through Acumen and Easter Seals — our partner for comprehensive transportation for FCCS members.
Yes. We offer weekend services through our Living Out Loud (LOL) program — a safe, engaging program of activities, learning opportunities and friendship-building experiences, every Saturday from 10:00am to 3:00pm.
Yes. Special diets and medical meal requirements can be accommodated where necessary.
Members have planned activities tailored to their needs, and they choose which to take part in. Activities include painting, puzzles, number work, games and more.
We engage members in person-centered activities tailored to their individual needs and interests.
Individualized Care & Behavioral Support
An ISP is an Individualized Service Plan — a plan built around each member to guide the service they receive.
Members are supported in groups or one-to-one, depending on the level of care needed. We provide personalized care to every member, alongside group support that builds social skills.
We have trained behaviour specialists who provide direct support to our members.
Positive Behavior Support (PBS) is a person-centered approach that helps individuals develop positive skills and behaviors to improve their quality of life. At FCCS, we apply PBS by focusing on each person's strengths, promoting independence, and providing supportive, individualized services that help them achieve their goals.
Families and Support Coordinators are welcome to contribute to the service plan for their loved one.
We assess each member before creating an ISP, so that they are enrolled in the services that suit their needs. Where a service is not working, the plan is reviewed and adjusted with the family and the Support Coordinator.
Family Communication & Involvement
Members' activities are documented regularly, and shared with loved ones periodically or on request.
Our communications team is on standby to attend to any concern you may have, Monday to Friday, 8:00am to 4:00pm.
Emergency contacts are collected during the member onboarding process, and those contacts are informed immediately when an emergency arises.
Yes. You are welcome to check in on your loved one during program hours.
We are authorized to work directly with a member's legal guardian.
Transitions
We have a straightforward transition process for everyone joining FCCS, at any stage. You can start by contacting our Intake team at intake@fourcorners.services.
Switching to FCCS is straightforward, and our Intake team is happy to guide you through each step.
Our Intake team will provide whatever assistance is needed for a smooth transition. Please contact them at intake@fourcorners.services.
Yes. Services can start while you await residential placement, provided all documents have been processed.
Clinical & Medical Care
FCCS provides a range of services to support our members' needs, including physical therapy, occupational therapy and behavioral therapy.
Medications are managed in accordance with applicable regulations, physician orders, and FCCS policies and procedures. Medication administration is performed by trained and authorized staff under the oversight of the Medical Department. Medication records are maintained, and all medications are stored, administered, documented and monitored according to established protocols.
Yes. FCCS supports individuals with a wide range of medical and health needs, including seizure disorders, diabetes, mobility limitations, behavioral health concerns and specialized diets. Individualized health plans and coordination with healthcare providers help ensure that members receive appropriate support while attending services.
Our Programs
Living Out Loud (LOL) is our weekend program, designed to keep members engaged in meaningful activities. It is open to members from inside and outside FCCS.
Respite Retreat gives families and caregivers temporary relief while offering members a safe and engaging environment. During respite, members take part in activities tailored to their interests and abilities.
The Health Maintenance and Coordination Program supports members in maintaining good health through ongoing monitoring, coordination and communication. It includes reviewing medical documentation and follow-up care, coordinating with healthcare providers, group homes and guardians, monitoring health conditions, maintaining medication records, keeping required medical documentation current, and supporting continuity of care across the whole support team.
Day to day, Positive Behavior Support means encouraging positive choices, teaching life skills, promoting independence and providing individualized support. Our staff focus on building trusting relationships and helping members succeed at home, in our programs and in their communities.
We presently operate at the following locations:
66 Moore St, Hackensack, NJ 07601
35 Wall St, Oxford, NJ 07863
Our full range of services is available at both of our locations: Bridge IT in Hackensack and the Excel Center in Oxford.
Have More Questions?
If you were unable to find the answers to your questions, please do not hesitate to contact us. Our dedicated team is here to assist you and ensure that all your inquiries are addressed promptly and thoroughly. We are committed to providing you with the information you need. Simply reach out to us, and we will be more than happy to provide you with the answers you are seeking.